Customer voice intelligence for retail.
For a retailer, the decision that matters is defending ratings and conversion across a large catalogue. Acquink surfaces which SKUs are heading for a rating cliff, and guides shoppers to the right product.
Defending ratings across the catalogue. Ratings defended early, and a shopper helped at the shelf.
The problem
Across thousands of SKUs, you cannot read every review, so a product's rating drops below four stars and loses search visibility before anyone spots the cause. And in store, a shopper has no help choosing between products.
Where the customer voice lives
- Marketplace and own store reviews
- Ratings across the catalogue
- Returns and CX feedback
- In store and delivery feedback
The Acquink approach
Acquink surfaces the aspect issues dragging a product toward a rating cliff, quality, sizing, delivery, value, early, across the whole catalogue. In store, the Smaartpulse kiosk guides a shopper to the right product on your own shelf.
For your teams
Which SKUs are heading for a rating cliff, and exactly why.
The complaint driving returns and lost search visibility, by product.
Delivery, sizing and quality patterns across the whole catalogue.
The outcome
Ratings defended early, and a shopper helped at the shelf.
Frequently asked questions
How do retailers analyse reviews across a large catalogue?
Retailers use aspect based sentiment analysis at scale to score every SKU's reviews by attribute, surfacing the products heading for a rating cliff and the specific aspect behind it, across the whole catalogue rather than one product at a time.
How does Acquink help in physical retail?
The Smaartpulse in store kiosk guides a shopper through a few questions to a ranked shortlist on the retailer's own catalogue, using real review intelligence, so they choose confidently at the shelf.
See it on your own category.
Take the free Customer Voice Readiness Audit. Six questions, a score, and what the gap is costing you.
Take the audit →